Case Study

"I have been extremely impressed with QR_'s ability to learn about the system and how it works. QR_ are an essential part of the Systems team."

Solutions Engineering Manager, multinational defence contractor

A software project was struggling to meet urgent deadlines and quality requirements, so clearly defined scope and issue management tools and processes were required to determine priorities.

Read the case study

Outcomes

Systems lead

Roles and responsibilities of previous systems lead taken on, freeing up their time

Change requests raised

Capabilities launched

Delivery team

Engagement cost

£300k

A multinational defence contractor's software project was struggling to meet urgent deadlines and quality requirements. Without clearly defined scope or issue-management tools, priorities were impossible to set. We addressed three challenges — lack of design ownership, siloed SME knowledge, and a poor issue-management process — by taking on systems design for a subsystem and rebuilding issue management around a single point of contact.

System design

Owned systems design for a subsystem
Led daily standups with engineers to resolve blockers
Defined functionality from an end-user perspective, supporting the SW engineers with work scope

Document ownership and issue management

Created a single point of contact for queries, improving issue triaging and timely PR closure
Used HMI knowledge to close issues at source, avoiding lifecycle escalation
Built strong customer relationships to improve visibility
Detailed knowledge of system and project organisation allowed issues to be assigned more accurately, pushing them through lifecycle faster and resolved with less SW involvement

Reach out to start a conversation

Every business faces unique challenges, and we're here to listen, not presume. Share your contact details, and one of our experts will reach out to discuss your specific needs. No spam, just tailored solutions.