Case Study

"This work is transformative."

Chief of Repair Engineering, multinational aerospace and defence OEM

Significantly increase repair flowline throughput, prioritizing technically difficult, but financially beneficial schemes for a major jet engine OEM.

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Outcomes

Working ticket value increase

>40%

Throughput valued at >£2.5m/year

31 schemes per month

Forward moves of high-priority tickets per week

>35

Single source of truth

Achieved

Engagement cost

£150k

Repair schemes are imperative to the health of major jet engine OEMs. The current repair flowline at this multinational aerospace OEM was not meeting the required pace, so QR_ was set the challenge to significantly increase throughput while targeting technically difficult, but financially beneficial, schemes.

Workstream 1 — Short Interval Control

Ran an assessment of the current state, set a common priority of items across all control meetings, and improved efficiency through agenda tools and automation
Set up data capture on KPIs for successful SIC
Streamlined SIC meetings and toolset with regular health checks and governance with key stakeholders to align priorities and escalate blockers

Workstream 2 — reporting and improving

Identified existing reports and needs, prioritised metrics, and implemented a suite of dashboards delivering a single source of truth across the flowline
Gathered data on key activities, analysed impactful areas of improvement, deployed initiative project plans, and identified the three biggest causes of rework with a plan to drive >50% reduction in defects

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